Frequently Asked Questions

Custom Jewelry Frequently Asked Questions (FAQ)

Why should I purchase your custom-made, hand-crafted jewelry?

We will work together to create a signature look of your choosing that will make you stand out in a crowd. We will select color, shape, style, finish, and type of metal wire to create your very own unique, one-of-a-kind piece of art in the form of jewelry. Nobody else will ever be wearing the same jewelry!

What will happen during our one-hour custom consultation?

During our one-hour custom jewelry consultation, we will complete the Custom Jewelry Questionnaire to create a focus for your item and identify your preferences. Once we have agreed upon a direction for your piece, I will create and provide you with an Agreement & Cost Estimate that details the scope of work, pricing, timetable, and guarantee.

Will I receive my Agreement & Cost Estimate at our initial consultation?

Sometimes it may take a bit of time to review what I have on hand and price any components that are needed for your project. If I do not complete the Agreement & Cost Estimate during our initial consultation, I will email (or snail mail) the finished document to you within three (3) days.

What does the Agreement & Cost Estimate include?

The Agreement & Cost Estimate will provide a basic description of the materials and design of your custom-made piece along with the price including all materials, labor, and shipping.

Shipping? How much is shipping?

We provide free USPS priority mail for purchases greater than $100.00.

How much will the jewelry cost and when do I have to pay?

Custom jewelry prices usually range from $65.00 to $500.00 depending on the materials chosen. A 50% non-refundable deposit is required to start your project, and the remaining 50% balance, plus or minus any additional costs resulting from change orders, is due upon completion.

How long will it take to get my jewelry?

If I have everything I need for your project on hand, your custom designed jewelry will be completed within three (3) weeks. If I do not have all the required materials and need to make purchases, depending on product availability it could take approximately two-and-a-half (2.5) additional months.

If you purchase materials, how will I know when you start my project?

If items are being purchased to create your piece, you will receive a notification when the original purchase is made informing you of an estimate for delivery. You will receive another notification when I received all deliveries. At that time, you can expect to receive your custom designed piece within three (3) weeks.

What happens when you have finished my project?

You will be notified upon completion of construction by text or email with photos of your handcrafted, custom jewelry for your approval

What if I see something I am not happy with in the photos?

A change order will be drawn up if (a) upon review of the photos of the finished item or (b) receipt of the finished item, you inform me of any corrections, adjustments, or dissatisfactions with the completed piece.

If I request a change, will I have to pay more?

It depends. Any change orders are subject to additional cost based on what is required to adjust. If any, this cost will be adjusted to the balance due from the Agreement & Cost Estimate, creating a new balance due amount.

If I request a change, will my jewelry take more time?

Probably yes. Change orders are also subject to additional time to create and complete the revised piece. If additional components need to be purchased, it can take up to two (2) more months to receive the additional items and up to three (3) more weeks to complete the revised project.

How will I get my jewelry?

All our jewelry and accessories are shipped USPS priority mail with insurance. Before we send your item to you, we will provide you by text or email with the tracking number.

Is there any special care I need to follow?

Metals can be cleaned with a non-abrasive polishing cloth, such as the one included with your purchase. Industry standard instructions for cleaning most gemstones are to wash with warm water and mild detergent and use a soft brush if needed.

Do you offer a guarantee?

All Hilkeijo items have a three-month guarantee. In the first three months, with normal care in wearing Hilkeijo jewelry, or using our accessories, if any of the gemstone or glass beads chip or crack, or if any of the wire connections come apart, please return the piece for repair or replacement of the beads or any broken parts.